If you believe Verizon erred in identifying one of your outgoing emails as spam, here are some steps you can take:
- Check the content of your email for hyper-links and web addresses and remove any in your reply.
Send the original message to
- If you put a web address in your reply, with or without the "www.", Verizon will detect it as spam.
- If you include the original message you are replying to in your reply, and the original message contains links, it's okay.
Verizon doesn't seem to detect links in that area of the of the email reply, only in the text you actually write.
- If you put a space after the web address and before the ".com", Verizon doesn't detect it as spam.
For example: "www. mistisjewelry. com" would work, but "www.mistisjewelry.com" wouldn't work.
- Please be sure that the above email address is the sole recipient.
- Do not add other recipients in the "To", "CC" or "BCC" fields, or they will not receive your message.
- Do not alter the original message by adding or removing comments, text, or attachments.
If that doesn't work, per tech support, go to Verizon's Whitelist page
and submitt an inquiry there. I'm in the process of trying that, but it says on the form that it is for emails from others you
are not receiving, or email to other Verizon customers only. I still tried, though. I'll post the results.
As a last resort, call Verizon at 1-800-837-4966 or have them call you through the "Call Me" button.
(In tab #1, choose "Internet", tab #2, choose "Email", tab #3, choose "Call me".) Online live chat tech support is slow and pretty ineffective, although they are very polite.
- According to Verizon, within an hour of receiving your report, they will reevaluate the digital signature and,
if the message is believed to be legitimate, they will adjust their spam filters as appropriate.
- Please note that Verizon won’t notify you about the outcome of their review. Rather, you should try resending
the message 30 – 60 minutes after submitting your report to Verizon.